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Have questions? Want to see Soartana in action? We're here to help. Send us a message and we'll get back to you within 24 hours.
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Office Hours
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday - Sunday: Closed
Note: We're a remote-first company with team members across multiple timezones.
Frequently Asked Questions
Quick answers to common questions about support and response times
How quickly will I get a response?
We aim to respond to all inquiries within 24 hours on business days. Sales inquiries and demo requests are typically handled within 2-4 hours during business hours.
Can I schedule a demo?
Absolutely! Contact our sales team at sales@soartana.com or use the contact form with "Sales & Demo Request" as your topic. We'll schedule a personalized walkthrough.
Where do I get technical support?
Current customers can email support@soartana.com or visit our Help Center for instant answers. We also offer priority support channels for Pro and Business plan users.
Do you offer phone support?
We primarily support customers via email and our help center for the best documentation. Business plan customers can schedule phone calls with their dedicated success manager.
How can I suggest a feature?
We love hearing from users! Send your feature requests through the contact form with "Product Feedback" selected, or share ideas in our community forum.
Interested in partnerships?
We're always open to strategic partnerships! Use the contact form with "Partnership Opportunity" as your topic, or email us at hello@soartana.com with details.