Document everything, find anything
Build a knowledge base that grows with your team. Create searchable documentation, organize tribal knowledge, and provide self-service support that scales.
Knowledge trapped in people's heads slows everyone down
When information lives in Slack threads, email chains, and people's memories, teams waste time asking the same questions over and over. Substance captures knowledge in one searchable place.
See How It WorksEverything you need to build a knowledge hub
Substance makes it easy to create, organize, and share knowledge across your organization.
Article Editor
Rich text editor with markdown, code blocks, images, and embeds for beautiful documentation.
Smart Organization
Organize with nested categories and tags. Create a structure that makes sense for your content.
Powerful Search
Lightning-fast full-text search finds exactly what you need in seconds, not minutes.
Public/Private Docs
Create public help centers and internal wikis from the same platform with article-level visibility.
Turn support questions into documentation
Every time you answer a question, document it in Substance. Over time, you'll build a comprehensive knowledge base that reduces support tickets and empowers customers to help themselves.
Learn MorePerfect for teams that value knowledge
Substance helps you capture and share knowledge across your organization.
Support Teams
Build a self-service help center that reduces support tickets. Empower customers to find answers instantly.
Product Teams
Document features, APIs, and product specs. Keep everyone aligned with up-to-date product documentation.
Internal Documentation
Create a company wiki with onboarding guides, processes, and policies. Centralize tribal knowledge in one place.
Customer Help Centers
Build beautiful, searchable help centers that match your brand. Reduce support costs and improve customer satisfaction.
Works seamlessly with your workspace
Substance integrates with your tools to create a complete knowledge management solution.
Velo
Link docs in chat
Arch
Embed help center
Bridge
Connect external tools
Current
Automate doc creation
Coral
Share in client portals
Drive
Attach files to articles
What users are saying
"Substance cut our support tickets by 40%. Customers find answers before they even think to email us."
"Onboarding new team members takes half the time now that everything is documented in Substance. It's been a game-changer."
"The search is incredible. I can find answers in our 500+ article knowledge base in seconds."
Simple pricing for knowledge
Start free and upgrade as you grow. All plans include unlimited articles.
Free
For getting started
- Unlimited articles
- Up to 3 authors
- Basic search
- Substance branding
Plus
For professionals
- Unlimited authors
- Remove branding
- Advanced search
- Version history
- Custom domain
Ready to build your knowledge base?
Join thousands of teams who trust Substance to organize and share their knowledge.
See Substance in Action
Take a look at what you can build with Substance
Frequently Asked Questions
Everything you need to know about Substance